Shipping policy
Shipping within Fiji
Arrangements can be made using local courier to freight forward the product to you.
International Shipping
We deliver internationally using DHL to ensure that your package is delivered on time and in good condition. Below are the shipping options available for orders to be delivered outside of Fiji.
Delivery Option | Transit Time* |
DHL Door to Door Service (our door to your door) |
7 to 18 days |
*Please note that transit time is from date of shipping and not date of purchase. Packaging may take 1 to 3 days from date of purchase.
The transit times shown above may differ due to any of the reasons mentioned below:
- Flight cancellations and technical delays
- Customs clearance processes
- Adverse weather conditions
- Incorrect consignee addresses
The above transit times are applicable for major cities only; addresses in regional areas may take longer.
We cannot be held accountable for delays or costs involved in customs clearance.
Shipping Restrictions
The maximum total weight that can be exported in a single order is 10 kilograms. Please feel free to contact us at sales@lamikava.com.fj for any queries regarding larger orders.
The receiver or customer is solely responsible for finding out if kava is banned or not in his/her respective country before ordering.
Customs and Exports
Lami Kava is happy to perform and provide any of the following services on behalf of our customers:
- Duly fill and provide all necessary documents for the shipment
- Pay for freight and other local charges in Fiji
- Prepare any certificates (e.g. Fumigation certificates, certificate of origin or any other certificate on request)
- Advise customers of the same for payment prior to shipment
However the receiver or customer is solely responsible for payment of all fees levied by the authorities in their home country including import duties, taxes and quarantine fees (if any).
For express deliveries we will not be able to provide certificates to go with the parcel.
Insurance – DHL
Lami Kava will do its best to ensure that all ordered goods are packed in appropriate packaging with all due care taken. However, Lami Kava will not be responsible for any damage or loss of goods whilst in transit.
Insurance is optional and can be selected in Checkout.
Please note the insurance does not cover any consequence damages or loss or damage caused by transportation delay.
Lami Kava will provide a reference number for the Parcel.
Insurance Claims
If your shipment was insured and you wish to claim for loss or damage, please follow the terms and conditions of the courier company DHL as follows:
- Claim within 7 days on receipt of goods to nearest local DHL or shipment agent with whom delivery was assigned.
- You must claim in writing or fill in a claim form with DHL.
- DHL may require proof or photographs of damage or loss, please supply this to them.
- DHL will settle directly with the customer or receiver of the goods.
- DHL Claims form can be downloaded
For more information contact lamikava@kava.com.fj
Stamp Duty
Due to the current global situation the government has removed the requirement for Stamp Duty fees.
DHL Emergency Situation Surcharge (DHL ESS)
In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 DHL will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.
This Emergency Situation Surcharge will allow DHL to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
For more information please visit this DHL site here.